Frequently Asked Questions
Find answers to common questions about shopping, shipping, returns, and more at Proxima Global Trading.
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept bKash, Nagad, Rocket, credit/debit cards, and cash on delivery (COD) for your convenience.
How long does delivery take?
Delivery within Dhaka usually takes 1-3 business days. For other regions in Bangladesh, delivery may take 2-5 business days.
Can I return or exchange a product?
Yes! We offer a 7-day return and exchange policy. Please see our Returns page for details.
How can I contact customer support?
Email us at support@oxymart.shop or call +880 1515-621167.